How our process works

Getting to know you is always our first step. Taking the time to talk with you about your goals helps us personalize our service. If you’re selling, that helps maximize your sale price. If you’re buying, our approach makes sure you get the right home for you — at a price you deserve. And if you’re investing, we match you with a property that fits your budget and your financial goals.

Why we’re different

Relationships are at the heart of what we do. That means personalized attention during the entire buying or selling process and support that continues after the transaction. The Austin Chronicle named us “Best Realtor for People Who are Afraid of Realtors” – and we think that says a lot.

And by valuing relationships, we get powerful results. We sell more houses, get higher asking prices and reduce the number of days they’re on the market. For buyers, we find houses that are the best fit and the best deal based on their needs.

benefits of working with a team

With our team on your side, you can take advantage of their specialized expertise in areas from listings to closings. As a team, we can also give you greater availability than a single agent can provide. Our team members take turns being available for you on the weekends.

our honors include:

Platinum Top 50 REALTORS® Winner 2011, 2013, 2014, 2015, 2016, 2018, 2019, 2020, 2021
Realty Austin #1 Individual Top Producer Team 2014, 2015, 2016, 2017, 2018, 2019
Realty Austin Diamond Club $10M+ Top Producer 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
Austin Business Journal’s Top 50 Residential Realtors 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
NAHREP Top 250 Latino Real Estate Agents 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
Austin Business Journal Individual Top Producer 2009, 2015, 2016
Platinum Top 50 REALTORS® Finalist 2017
REAL Trends America’s Best Real Estate Professionals – 2019, 2020
NAGLREP Top LGBT+ Agent – 2019, 2020

meet our team

Lisa Muñoz, Realtor®

Lisa Muñoz,
Realtor®

I have spent my entire career living, loving and working in Austin. Though the city has changed tremendously, the heart of Austin is still the same. It feels like a small town where you’re never far away from a familiar face or the warmth and hospitality of a stranger.

I moved to Austin in 1995 to attend the University of Texas. I was the first person in my family to finish high school, much less go to college. I graduated from UT in 1999 and soon got my real estate license.

From the start, my focus has been on helping buyers, sellers and investors reach their real estate goals. I love helping clients find “their Austin.”

I listen closely to clients to learn what they truly value and then create a detailed plan to find the perfect lifestyle and financial fit for them.

Since I’ve been doing this for over 19 years, I see the long-term benefits of those decisions on the lives of my clients, and I couldn’t be more excited.

I’ve also invested in real estate myself, purchasing rental properties and rehabbing some properties along the way. This first-hand experience helps me help my clients.

What You’ll Notice When You Work With Me

Negotiations are a top focus. I know how to secure the best properties at the best price.

I’m available, and I listen.

I’m dedicated to your goals.

I believe in relationships.

I have a strong commitment to the
community and love being a part of what makes Austin great.

Real estate is always on my mind!

My Austin is All About…

An Americano at Houndstooth Coffee. There’s nothing like starting the day with this coffee experience.

Being active. Lady Bird Lake on a weekend morning is truly the heartbeat of Austin: People of all ages running, walking, biking and talking. I also love Bikram yoga and dancing.

Brunch at Hillside Farmacy. Delicious coffee and food for both adults and kids.

Exploring history at the Texas State
Cemetery.
It’s huge with towering trees,
a pond and lots of green space.

Pedicab rides around Second Street. Taking in Austin from this vantage point helps me see the city from the perspective of my
newcomer clients.

Pursuing your passions and trying new things. For me, that means everything from meditating to learning to play the
harmonica.

And, above all, my family. My boundless energy and passion comes from my sons, Luca and Rhodes, and my partner. Erin.

Colby Craig, Client Experience Specialist

Colby Craig,
Client Experience Specialist

How I Work With You

I help with your home search and write your offer. I’m also the person you reach out to after closing for anything and everything you could want or need. When we say we are your real estate resource for life, we mean it!

More About Me

When I was younger, my family moved around a lot. I loved house-hunting with my parents, deciding which room would be mine and starting to picture my toys and life in the new city. Today, one of my favorite things about my job is helping others start picturing their new life in their new house and helping to make the transition as easy as possible.

I moved to Austin from the Rio Grande Valley in 2005 to attend the University of Texas. I graduated in 2009 with degrees in Business Honors and Management.

That year I also joined Lisa Muñoz as Lisa’s executive assistant and transaction coordinator. Since then, I have done every job on the team at one time or another and helped Lisa grow the team.

My Austin Is All About…

Outdoor adventures. Austin is where I met and fell in love with my husband, Jordan. We enjoy exploring different outdoor activities throughout the city (like kayaking on Lady Bird Lake, or riding our bicycles on the boardwalk), camping and hiking at all of the state parks nearby. Pedernales Falls and Inks Lake are our two favorites. Our three dogs love the outdoors and exploring the Austin area with us.

Wine tasting in the nearby Hill Country.

Teel Warren, Buyer Specialist

Teel Warren,
Buyer Specialist

How I Work With You

I help guide buyers throughout the home buying process. I work closely with clients to learn their values and goals, which I keep top of mind when researching areas and properties. I am your resource out in the field, where I use my experience and knowledge to help identify any areas of concern. Whether it’s crafting a winning offer, negotiating once under contract, or helping to answer questions years after closing, I am here to help you every step of the way!

More About Me

I was born and raised in an itty bitty Texas town with a total population of 330 and am proudly the first person in my family to graduate from college. While attending The University of Texas at Austin, I became a licensed real estate agent and joined the Lisa Muñoz Team. I have an innate passion for helping others and I love meeting new people and hearing their stories. As a genderqueer person, it’s my long-term goal to help make the real estate industry more inclusive and accessible for Queer, Trans, and Nonbinary people; Black, Indigenous, and People of Color (BIPOC); and lower-income people. I spend my days at home with my wife and cat watching tv, reading, playing board games, and going on morning walks.

My Austin Is All About…

Outdoor spaces. I enjoy spending my time hiking and fishing in the Austin area, kayaking on Town Lake and near Red Bud Isle. One of my favorite outdoor spaces is The Contemporary at Laguna Gloria.

Safe Spaces. As a Queer person, my Austin is all about inclusivity and diversity. Some of my favorite LGBTQ+ friendly spaces and organizations include Cheer Up Charlies, The Barbashop, The Kind Clinic, and No Good Tattoo. Each one works to include people within the Queer community and make their businesses a safe space for all.

Coffee. As a former barista, my passion for good coffee does not waiver. My favorite coffee shops in town are Houndstooth Coffee, Fleet Coffee Co., and Figure 8 Coffee Purveyors.

 

Helen Gregg, Transaction Manager

Helen Gregg,
Transaction Manager

How I Work With You

Buyers and sellers work with me once they are under contract. I make sure all paperwork is filled out and that we stay on track with all contract deadlines. I schedule all inspections and coordinate with the agents, lenders and title companies to keep things moving along toward closing.

More About Me

Because I worked in the banking and mortgage industry for nine years, I understand the full real estate process. When you work with me, you’ll see that I’m very detail-oriented (I love checklists!) and will stay on top of everything in your transaction.

When I’m not working, I love everything crafty and enjoy scrapbooking. My latest obsession is monograming with my embroidery machine.

 

My Austin Is All About…

Volunteering. I have two daughters and help out at their school as much as possible. I also give my time to Operation Blue Santa during the holiday season. My family volunteers to make lunches for the homeless once a month, and we deliver food to the Austin Resource Center for the Homeless.

The outdoors. Mount Bonnell is one of my favorite spots. I enjoy hiking up the mountain and the beautiful views. Packing a picnic lunch and eating at the top is great. You should also try Enchanted Rock near Fredricksburg. It’s only an hour or so drive from Austin. Be sure to take flashlights and enjoy the cave.

South Congress Avenue. I enjoy eating at Home Slice or HopDoddy with my family and then walking down SoCo and checking out all of the shops.

Lauren Moore, Listing Manager

Lauren Moore,
Listing Manager

More About Me

I grew up in Louisiana loving the spirit and laissez faire attitude of the people, the culture and of course the food. After graduating from LSU with a degree in sociology I moved around a bit and finally settled in Austin with my husband. After being a stay-at-home mom for many years, I knew my love of real estate should be my next stepping stone and after working with Lisa and her team I knew I had to be part of it

My Austin Is All About…

Exploring with my kids. Mayfield Park has always been a favorite spot for my family. There are peacocks that roam the grounds, koi ponds and even short hiking trails to enjoy. Just down the road from Mayfield Park is Laguna Gloria. Laguna Gloria hosts an event called Second Saturday every month where kids get to celebrate a current exhibition by creating a free art project. They also have an onsite restaurant that allows you to picnic on the lawn and enjoy the vista of Lady Bird Lake. I couldn’t talk about exploring if I didn’t include the Ladybird Johnson Wildflower Center. This amazing 284-acre park not only educates it visitors on the importance of planting native, provides free classes to help maintain your plants but also hosts many outdoor events including Fortlandia. Fortlandia is an event where architects around the city install forts placed within the Wildflower Center and kids are encouraged to explore, climb and build within the forts. It is truly a celebration of creation.

Books. It wouldn’t be hard to spend your whole weekend exploring all the amazing bookstores Austin has to offer. Two of my favorites are BookPeople and Recycled Reads. BookPeople is a cozy space that not only hosts weekly Storytime for children but has staff recommendations for every genre. If it is the thrill of the hunt that you seek, then check out Recycled Reads. Recycled Reads sells donated and weeded material from the Austin Public Library and all their proceeds benefit the Austin Public Library. You can find anything from that coveted graphic novel, to Aaron Franklin’s latest cookbook to just about any picture book here in this amazing bibliophile’s treasure.

Lori Arcos, Buyer Specialist

Lori Arcos,
Buyer Specialist

How I Work With You

Buying a home is so much more than a transaction. Inherently, real estate is a people business. It’s about trusting the people you’re working with in one of the biggest investment decisions you will ever make. I am committed to cultivating a client relationship that focuses on empathy, professionalism, patience, and persistence.

More About Me

I was born and raised in San Antonio and moved to Austin in 2003 working as a school psychologist for a local area high school for the past 15 years. I transitioned out of education and into real estate where I couldn’t be more grateful to work with the top-notch, Lisa Munoz Team. Psychology is a world filled with gray–emotions are complex! So, black and white hobbies balance me out! Being in the kitchen is my therapy as is writing and photography. My son keeps me on my toes, and being his mom is my proudest achievement.

My Austin Is All About…

Exploring the greater metro. The surrounding areas of Austin offer so much in terms of being outdoors, tasty eats, and delicious drinks. One of my favorites… As a bourbon lover, Treaty Oak Distillery in Dripping Springs is a fun-filled way to spend an afternoon and is kid-friendly.

Food. For me, nothing says Austin more than Whataburger, H-E-B, and breakfast tacos. Surprisingly, the Migas taco (always on a corn tortilla) at Lazarus Brewing is, single-handedly, the best breakfast taco on the planet.

Coffee. Being a suburban mom in the Cedar Park/Round Rock area, I’m graced with the presence of a nearby Summer Moon. The oat milk latte with a splash of their signature moon milk is my kryptonite.

The outdoors. Lady Bird Lake is a favorite for stand-up paddling, working out on what I’ve dubbed, ‘nature’s staircase’ at Mt. Bonnell, and riding bikes with my family at Brushy Creek park.

what our clients say:

Can’t say enough positive things about this process. 

Lisa and her team at Realty Austin were nothing short of spectacular.  My wife and I approached this process (and the crazy Austin market) with concern in that we weren't sure we could pull off the purchase of a home that worked for our situation and budget.  That said, Lisa's team was extraordinary (shout out to Teel Warren!) and we were provided excellent advice every step of the way.  Even when we were sure about a place they professionally guided us away by commenting on specific pitfalls that we would've never had caught ourselves.  While my wife and I are engineers and we loved to look at data and challenge some of the notions around why a home may be worth it or not, we ultimately just got to a point through the constant communication with Lisa's team where we completely trusted their opinion.  Having that trust was truly a blessing, especially with our busy lives (two kids and demanding jobs).  Can't say enough positive things about this process.  We'll be using Lisa and her team again in the future without a doubt!

Ben R.

2022-01-18T07:12:58-06:00

Ben R.

Lisa and her team at Realty Austin were nothing short of spectacular.  My wife and I approached this process (and the crazy Austin market) with concern in that we weren't sure we could pull off the purchase of a home that worked for our situation and budget.  That said, Lisa's team was extraordinary (shout out to Teel Warren!) and we were provided excellent advice every step of the way.  Even when we were sure about a place they professionally guided us away by commenting on specific pitfalls that we would've never had caught ourselves.  While my wife and I are engineers and we loved to look at data and challenge some of the notions around why a home may be worth it or not, we ultimately just got to a point through the constant communication with Lisa's team where we completely trusted their opinion.  Having that trust was truly a blessing, especially with our busy lives (two kids and demanding jobs).  Can't say enough positive things about this process.  We'll be using Lisa and her team again in the future without a doubt!

Amazing Person

Lisa is a truly amazing Realtor and person! We will certainly be recommending her to any of our friends or colleagues in Austin.

Nicole and Ian S.

2016-09-21T11:33:45-05:00

Nicole and Ian S.

Lisa is a truly amazing Realtor and person! We will certainly be recommending her to any of our friends or colleagues in Austin.

February 2021

I chose Lisa Muñoz due to her frankness and no-nonsense attitude in our initial telephone conversation, and I'm very pleased I did. She and her team expertly guided this first-time homebuyer through the insanity of the pandemic-era Austin real estate market and got me into the condo in NW Austin I was looking for much more quickly than I had hoped for. I particularly want to praise Latoya Fladger for her quick responses to my requests and Helen Gregg for getting me through the closing without losing my mind. These are experienced professionals who have seen it all, and I absolutely recommend them to any first-time buyers.

Ben N.

2016-09-21T11:31:17-05:00

Ben N.

I chose Lisa Muñoz due to her frankness and no-nonsense attitude in our initial telephone conversation, and I'm very pleased I did. She and her team expertly guided this first-time homebuyer through the insanity of the pandemic-era Austin real estate market and got me into the condo in NW Austin I was looking for much more quickly than I had hoped for. I particularly want to praise Latoya Fladger for her quick responses to my requests and Helen Gregg for getting me through the closing without losing my mind. These are experienced professionals who have seen it all, and I absolutely recommend them to any first-time buyers.

Exceptional

Lisa was exceptional to work with. She was professional with me from start to finish and I really liked her approach on assessing my needs.

I will recommend Lisa to my friends and colleagues not only because of her professional and experience, but because of her great understanding of the Austin market. Lisa's team exemplified these qualities as well and made my life very during my search and final transaction. Kudos to Lisa, Helen, Colby and Jenna!

Costa B.

2016-09-12T13:04:11-05:00

Costa B.

Lisa was exceptional to work with. She was professional with me from start to finish and I really liked her approach on assessing my needs. I will recommend Lisa to my friends and colleagues not only because of her professional and experience, but because of her great understanding of the Austin market. Lisa's team exemplified these qualities as well and made my life very during my search and final transaction. Kudos to Lisa, Helen, Colby and Jenna!

November 2021

I’ve just completed my 3rd real estate transaction with Lisa Munoz and her amazing team at Realty Austin-Central.  My 3rd transaction was as wonderful as the 1st and 2nd, and these have occurred over a 16 year period of time, both buying and selling. One of the many things I find amazing over these years is the consistency of Lisa’s team. Not just the fact that some of the same, critical people have been a part of her team for so long, but also the consistent quality of execution each member of the team provides. To say they go above and beyond doesn’t seem adequate. They supported me at such a high level of customer service that I never felt like “just a customer” or one of X-number of deals they are handling. You truly have a team there for you, helping you navigate and make great decisions at every step. Additionally, this team listens! That, coupled with their deep knowledge of the Austin market, gave me the confidence to know I was making well-informed decisions aligned with my goals. You will not go wrong by choosing Team Munoz, so go for it!

Kim B.

2021-11-09T12:30:51-06:00

Kim B.

I’ve just completed my 3rd real estate transaction with Lisa Munoz and her amazing team at Realty Austin-Central.  My 3rd transaction was as wonderful as the 1st and 2nd, and these have occurred over a 16 year period of time, both buying and selling. One of the many things I find amazing over these years is the consistency of Lisa’s team. Not just the fact that some of the same, critical people have been a part of her team for so long, but also the consistent quality of execution each member of the team provides. To say they go above and beyond doesn’t seem adequate. They supported me at such a high level of customer service that I never felt like “just a customer” or one of X-number of deals they are handling. You truly have a team there for you, helping you navigate and make great decisions at every step. Additionally, this team listens! That, coupled with their deep knowledge of the Austin market, gave me the confidence to know I was making well-informed decisions aligned with my goals. You will not go wrong by choosing Team Munoz, so go for it!

Lisa was great!

Lisa was great. I have two friends that recommended Lisa to me and I too would recommend her to any other friends looking to sell their house in Austin.

Andrew M.

2022-01-18T07:19:04-06:00

Andrew M.

Lisa was great. I have two friends that recommended Lisa to me and I too would recommend her to any other friends looking to sell their house in Austin.

December 2020

We feel so fortunate to have been referred to Lisa Muñoz by a friend of ours. Lisa and her team, Helen, Colby, and Alicia, are truly the BEST! Lisa was there for us every step of the way, and we really appreciate all the help she has given us. Lisa completely exceeded our expectations of an agent, and we always felt so comfortable and well taken care of. Lisa helped us make our dream of becoming homeowners a reality here in Austin. We really cannot thank her enough for everything she has done for us! We are very excited to be moving into the house next week. We will be referring Lisa to EVERYONE we know as she is the best!

Shannon H.

2016-09-21T11:32:37-05:00

Shannon H.

We feel so fortunate to have been referred to Lisa Muñoz by a friend of ours. Lisa and her team, Helen, Colby, and Alicia, are truly the BEST! Lisa was there for us every step of the way, and we really appreciate all the help she has given us. Lisa completely exceeded our expectations of an agent, and we always felt so comfortable and well taken care of. Lisa helped us make our dream of becoming homeowners a reality here in Austin. We really cannot thank her enough for everything she has done for us! We are very excited to be moving into the house next week. We will be referring Lisa to EVERYONE we know as she is the best!

We really enjoy working with Lisa and the whole team.

We really enjoy working with Lisa and the whole team. We’ve bought and sold homes with Lisa and every time the experience has been seamless and we’ve felt like we had help and advice through every step of the process.

Paula S.

2022-01-20T12:17:59-06:00

Paula S.

We really enjoy working with Lisa and the whole team. We’ve bought and sold homes with Lisa and every time the experience has been seamless and we’ve felt like we had help and advice through every step of the process.

Lisa and her team were there to support us the whole time.

Lisa rocks! Lisa's team rocks! We have been clients of Lisa's since 2005. We have referred our friends and family to her as well. This year was a challenging time to purchase a home, especially for investment. We have been looking since January and had put up a total of 3 offers before finally successfully getting a contract. Lisa and her team were there to support us the whole time. It was an extended engagement. There were times when we were more active, and there were times when we slowed down some, wondering if this was all in vain. A couple of the homes we bid on we had located, but Lisa's vigilant eye and a good understanding of what our limits and needs were led us to one we now own. She helped us modify our strategy in September, and that approach proved to be successful. I couldn't think of a better realtor (and I know a few). I always am the first to recommend Lisa to anyone, friend, family, or other who is looking to purchase a home.

Billie Jo and Jonathan E.

2021-11-09T12:28:54-06:00

Billie Jo and Jonathan E.

Lisa rocks! Lisa's team rocks! We have been clients of Lisa's since 2005. We have referred our friends and family to her as well. This year was a challenging time to purchase a home, especially for investment. We have been looking since January and had put up a total of 3 offers before finally successfully getting a contract. Lisa and her team were there to support us the whole time. It was an extended engagement. There were times when we were more active, and there were times when we slowed down some, wondering if this was all in vain. A couple of the homes we bid on we had located, but Lisa's vigilant eye and a good understanding of what our limits and needs were led us to one we now own. She helped us modify our strategy in September, and that approach proved to be successful. I couldn't think of a better realtor (and I know a few). I always am the first to recommend Lisa to anyone, friend, family, or other who is looking to purchase a home.

Best buying process ever!

Best buying process ever! Teel and Helen on Lisa's team streamlined the process and minimized my stress. Would recommend to anyone looking to buy.

Andreas L.

2022-01-11T09:07:10-06:00

Andreas L.

Best buying process ever! Teel and Helen on Lisa's team streamlined the process and minimized my stress. Would recommend to anyone looking to buy.

January 2022

Lisa and her team were perfect from start to finish. She was referred to us by a friend who also had nothing but good things to say. Lisa provided us a strategic home improvement plan, which we followed and likely resulted in a quick sale for our house at a price we were happy with. If I end up searching for a home in the Austin area, I definitely plan to reach out to her. Likewise, if any friends of mine are searching for a realtor, I'll most definitely be referring Lisa to them.

Lily Y.

2022-01-11T07:35:43-06:00

Lily Y.

Lisa and her team were perfect from start to finish. She was referred to us by a friend who also had nothing but good things to say. Lisa provided us a strategic home improvement plan, which we followed and likely resulted in a quick sale for our house at a price we were happy with. If I end up searching for a home in the Austin area, I definitely plan to reach out to her. Likewise, if any friends of mine are searching for a realtor, I'll most definitely be referring Lisa to them.

A Powerhouse

Lisa is so much more than a real estate agent. She is a powerhouse of useful information. She's an ongoing friend and advisor, she's a network that leads to new friends, and superior service companies. And finally, she's an expert, whose intelligence, focus, calm, and courage create success for those lucky enough to work with her.

Julia

2016-09-12T13:42:11-05:00

Julia

Lisa is so much more than a real estate agent. She is a powerhouse of useful information. She's an ongoing friend and advisor, she's a network that leads to new friends, and superior service companies. And finally, she's an expert, whose intelligence, focus, calm, and courage create success for those lucky enough to work with her.

Wow Wow Wow!

Wow wow wow! We cannot say enough great things about Lisa! We started looking for a new home back in December of 2020 and watched home prices skyrocket. To make matters worse, we were house shopping remotely due to childcare responsibilities and fear of traveling to Austin during the pandemic before vaccines were available. At that time, we were with a different realtor that wasn’t a good fit for us. We put in a few offers and lost out on everyone. We were anxious, scared, and hopeless, so we decided to switch gears, which led us to Lisa. She took us under her wing and provided us firm guidance, confidence, and support. Lisa really took the time to understand our wishes. It felt good to be challenged when we brought up a house that she knew wasn’t right for us, and it gave us a lot more confidence when we found the right house. When that day came, Lisa and her team sprung into action, and we ended up getting our dream home with the first offer Lisa’s team helped us with! We loved Lisa and her whole team! We are so so so grateful for every one of them!

Bekah S.

2021-11-05T11:00:38-05:00

Bekah S.

Wow wow wow! We cannot say enough great things about Lisa! We started looking for a new home back in December of 2020 and watched home prices skyrocket. To make matters worse, we were house shopping remotely due to childcare responsibilities and fear of traveling to Austin during the pandemic before vaccines were available. At that time, we were with a different realtor that wasn’t a good fit for us. We put in a few offers and lost out on everyone. We were anxious, scared, and hopeless, so we decided to switch gears, which led us to Lisa. She took us under her wing and provided us firm guidance, confidence, and support. Lisa really took the time to understand our wishes. It felt good to be challenged when we brought up a house that she knew wasn’t right for us, and it gave us a lot more confidence when we found the right house. When that day came, Lisa and her team sprung into action, and we ended up getting our dream home with the first offer Lisa’s team helped us with! We loved Lisa and her whole team! We are so so so grateful for every one of them!

referral program

We welcome and are honored by your referrals.
We go the extra mile to show our gratitude for referrals with special perks at our appreciation events and little treats all year long, such as our Thanksgiving pie delivery.