How our process works

Getting to know you is always our first step. Taking the time to talk with you about your goals helps us personalize our service. If you’re selling, that helps maximize your sale price. If you’re buying, our approach makes sure you get the right home for you — at a price you deserve. And if you’re investing, we match you with a property that fits your budget and your financial goals.

Why we’re different

Relationships are at the heart of what we do. That means personalized attention during the entire buying or selling process and support that continues after the transaction. The Austin Chronicle named us “Best Realtor for People Who are Afraid of Realtors” – and we think that says a lot.

And by valuing relationships, we get powerful results. We sell more houses, get higher asking prices and reduce the number of days they’re on the market. For buyers, we find houses that are the best fit and the best deal based on their needs.

benefits of working with a team

With our team on your side, you can take advantage of their specialized expertise in areas from listings to closings. As a team, we can also give you greater availability than a single agent can provide. Our team members take turns being available for you on the weekends.

our honors include:

Platinum Top 50 REALTORS® Winner 2011, 2013, 2014, 2015, 2016, 2018, 2019, 2020
Realty Austin #1 Individual Top Producer Team 2014, 2015, 2016, 2017, 2018, 2019
Realty Austin Diamond Club $10M+ Top Producer 2014, 2015, 2016, 2017, 2018, 2019, 2020
Austin Business Journal’s Top 50 Residential Realtors 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
NAHREP Top 250 Latino Real Estate Agents 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
Austin Business Journal Individual Top Producer 2009, 2015, 2016
Platinum Top 50 REALTORS® Finalist 2017
REAL Trends America’s Best Real Estate Professionals – 2019, 2020
NAGLREP Top LGBT+ Agent – 2019, 2020

meet our team

Lisa Muñoz, Realtor®

Lisa Muñoz,
Realtor®

I have spent my entire career living, loving and working in Austin. Though the city has changed tremendously, the heart of Austin is still the same. It feels like a small town where you’re never far away from a familiar face or the warmth and hospitality of a stranger.

I moved to Austin in 1995 to attend the University of Texas. I was the first person in my family to finish high school, much less go to college. I graduated from UT in 1999 and soon got my real estate license.

From the start, my focus has been on helping buyers, sellers and investors reach their real estate goals. I love helping clients find “their Austin.”

I listen closely to clients to learn what they truly value and then create a detailed plan to find the perfect lifestyle and financial fit for them.

Since I’ve been doing this for over 19 years, I see the long-term benefits of those decisions on the lives of my clients, and I couldn’t be more excited.

I’ve also invested in real estate myself, purchasing rental properties and rehabbing some properties along the way. This first-hand experience helps me help my clients.

What You’ll Notice When You Work With Me

Negotiations are a top focus. I know how to secure the best properties at the best price.

I’m available, and I listen.

I’m dedicated to your goals.

I believe in relationships.

I have a strong commitment to the
community and love being a part of what makes Austin great.

Real estate is always on my mind!

My Austin is All About…

An Americano at Houndstooth Coffee. There’s nothing like starting the day with this coffee experience.

Being active. Lady Bird Lake on a weekend morning is truly the heartbeat of Austin: People of all ages running, walking, biking and talking. I also love Bikram yoga and dancing.

Brunch at Hillside Farmacy. Delicious coffee and food for both adults and kids.

Exploring history at the Texas State
Cemetery.
It’s huge with towering trees,
a pond and lots of green space.

Pedicab rides around Second Street. Taking in Austin from this vantage point helps me see the city from the perspective of my
newcomer clients.

Pursuing your passions and trying new things. For me, that means everything from meditating to learning to play the
harmonica.

And, above all, my family. My boundless energy and passion comes from my sons, Luca and Rhodes, and my partner. Erin.

Colby Craig, Client Experience Specialist

Colby Craig,
Client Experience Specialist

How I Work With You

I help with your home search and write your offer. I’m also the person you reach out to after closing for anything and everything you could want or need. When we say we are your real estate resource for life, we mean it!

More About Me

When I was younger, my family moved around a lot. I loved house-hunting with my parents, deciding which room would be mine and starting to picture my toys and life in the new city. Today, one of my favorite things about my job is helping others start picturing their new life in their new house and helping to make the transition as easy as possible.

I moved to Austin from the Rio Grande Valley in 2005 to attend the University of Texas. I graduated in 2009 with degrees in Business Honors and Management.

That year I also joined Lisa Muñoz as Lisa’s executive assistant and transaction coordinator. Since then, I have done every job on the team at one time or another and helped Lisa grow the team.

My Austin Is All About…

Outdoor adventures. Austin is where I met and fell in love with my husband, Jordan. We enjoy exploring different outdoor activities throughout the city (like kayaking on Lady Bird Lake, or riding our bicycles on the boardwalk), camping and hiking at all of the state parks nearby. Pedernales Falls and Inks Lake are our two favorites. Our three dogs love the outdoors and exploring the Austin area with us.

Wine tasting in the nearby Hill Country.

Teel Warren,
Buyer Specialist

How I Work With You

I help guide buyers throughout the home buying process. I work closely with clients to learn their values and goals, which I keep top of mind when researching areas and properties. I am your resource out in the field, where I use my experience and knowledge to help identify any areas of concern. Whether it’s crafting a winning offer, negotiating once under contract, or helping to answer questions years after closing, I am here to help you every step of the way!

More About Me

I was born and raised in an itty bitty Texas town with a total population of 330 and am proudly the first person in my family to graduate from college. While attending The University of Texas at Austin, I became a licensed real estate agent and joined the Lisa Muñoz Team. I have an innate passion for helping others and I love meeting new people and hearing their stories. As a genderqueer person, it’s my long-term goal to help make the real estate industry more inclusive and accessible for Queer, Trans, and Nonbinary people; Black, Indigenous, and People of Color (BIPOC); and lower-income people. I spend my days at home with my wife and cat watching tv, reading, playing board games, and going on morning walks.

My Austin Is All About…

Outdoor spaces. I enjoy spending my time hiking and fishing in the Austin area, kayaking on Town Lake and near Red Bud Isle. One of my favorite outdoor spaces is The Contemporary at Laguna Gloria.

Safe Spaces. As a Queer person, my Austin is all about inclusivity and diversity. Some of my favorite LGBTQ+ friendly spaces and organizations include Cheer Up Charlies, The Barbashop, The Kind Clinic, and No Good Tattoo. Each one works to include people within the Queer community and make their businesses a safe space for all.

Coffee. As a former barista, my passion for good coffee does not waiver. My favorite coffee shops in town are Houndstooth Coffee, Fleet Coffee Co., and Figure 8 Coffee Purveyors.

 

Elizabeth Aubrey,
Client Experience Specialist

How I Work With You

I will support you throughout the process whether you are a buyer or a seller.  I might schedule your showings or write your contract.  My goal is to help make the process as smooth as possible for you.

More About Me

I’m a native Austinite, born and raised.  I went to college at NYU, thinking I would stay in New York City forever, wrong!  After seven years, I could not wait to get home to wide-open skies, enchilada plates, and summer nights at Barton Springs.  I  love using my expertise as a local to help our clients figure out what their Austin looks like and what neighborhood is the best for them to call home.

My Austin Is All About…

Great food. I can’t believe how Austin has evolved into a world-class foodie heaven. You can find me any day at Matts El Rancho, Uchi, Launderette, Mi Madres, or Thai Fresh, just to name a few of my favorite spots!

Local makers and artists! The creative talent in Austin is endlessly inspiring.  I love shopping local for every holiday and birthday.  Soul Matter Studio for gorgeous ceramics and Ashley Garmon for stunning fine art photography.

Dogs. I never met a dog I did not love and neither did Austin.  If I’m not working, I’m hanging out with my Australian Shepard, Charlie June, and my pug, Muchacho.

Helen Gregg, Transaction Manager

Helen Gregg,
Transaction Manager

How I Work With You

Buyers and sellers work with me once they are under contract. I make sure all paperwork is filled out and that we stay on track with all contract deadlines. I schedule all inspections and coordinate with the agents, lenders and title companies to keep things moving along toward closing.

More About Me

Because I worked in the banking and mortgage industry for nine years, I understand the full real estate process. When you work with me, you’ll see that I’m very detail-oriented (I love checklists!) and will stay on top of everything in your transaction.

When I’m not working, I love everything crafty and enjoy scrapbooking. My latest obsession is monograming with my embroidery machine.

 

My Austin Is All About…

Volunteering. I have two daughters and help out at their school as much as possible. I also give my time to Operation Blue Santa during the holiday season. My family volunteers to make lunches for the homeless once a month, and we deliver food to the Austin Resource Center for the Homeless.

The outdoors. Mount Bonnell is one of my favorite spots. I enjoy hiking up the mountain and the beautiful views. Packing a picnic lunch and eating at the top is great. You should also try Enchanted Rock near Fredricksburg. It’s only an hour or so drive from Austin. Be sure to take flashlights and enjoy the cave.

South Congress Avenue. I enjoy eating at Home Slice or HopDoddy with my family and then walking down SoCo and checking out all of the shops.

Alicia Bowling, Listing Manager

Alicia Bowling,
Listing Manager

More About Me

I am a native Texan. After growing up in Dallas and spending a year in Washington state, I decided to take the plunge in 2012 and move to Austin! During my time in Austin, I have worked in several positions in real estate. Starting out as an office manager of a busy brokerage in West Campus where I got my real estate license and quickly moved up to property manager and assistant to the broker. During this time I also learned the ins and outs of leasing and helping clients. In 2017 I made the move to Realty Austin as an Agent Success Coordinator. After 2 years I decided to get back on the other side of the business and joined the Lisa Munoz Team!

My Austin Is All About…

Outdoors with my pup as much as possible! We love to hike the Greenbelt, walk around Lady Bird Lake, and explore the hill country!

Music of course! I love checking out all the local bands and musicians around town. Some of my favorite spots are Stubb’s, Moody Theatre, and The Mohawk.

Food. I enjoy Saturdays at the Texas Farmer’s Market at Mueller, cooking classes at Central Market, trying out new recipes at home, and checking out all the wonderful bars and restaurants around town!

what our clients say:

July 2016

Jenna, Helen and the rest of the team were great throughout every step of the process. I always felt like they were fighting for me even when things got hectic towards the end and it was so refreshing that I could ask them any question (big or small) and they were extremely prompt in their response. Couldn't have asked to work with a better team!

Rick Bal

2016-09-21T11:32:37+00:00

Rick Bal

Jenna, Helen and the rest of the team were great throughout every step of the process. I always felt like they were fighting for me even when things got hectic towards the end and it was so refreshing that I could ask them any question (big or small) and they were extremely prompt in their response. Couldn't have asked to work with a better team!

June 2016

Lisa is a truly amazing Realtor and person! We will certainly be recommending her to any of our friends or colleagues in Austin.

Nicole and Ian Smith

2016-09-21T11:33:45+00:00

Nicole and Ian Smith

Lisa is a truly amazing Realtor and person! We will certainly be recommending her to any of our friends or colleagues in Austin.

Exceptional

Lisa was exceptional to work with. She was professional with me from start to finish and I really liked her approach on assessing my needs.

I will recommend Lisa to my friends and colleagues not only because of her professional and experience, but because of her great understanding of the Austin market. Lisa's team exemplified these qualities as well and made my life very during my search and final transaction. Kudos to Lisa, Helen, Colby and Jenna!

Costa Belezos

2016-09-12T13:04:11+00:00

Costa Belezos

Lisa was exceptional to work with. She was professional with me from start to finish and I really liked her approach on assessing my needs. I will recommend Lisa to my friends and colleagues not only because of her professional and experience, but because of her great understanding of the Austin market. Lisa's team exemplified these qualities as well and made my life very during my search and final transaction. Kudos to Lisa, Helen, Colby and Jenna!

A Powerhouse

Lisa is so much more than a real estate agent. She is a powerhouse of useful information. She's an ongoing friend and advisor, she's a network that leads to new friends, and superior service companies. And finally, she's an expert, whose intelligence, focus, calm, and courage create success for those lucky enough to work with her.

Julia

2016-09-12T13:42:11+00:00

Julia

Lisa is so much more than a real estate agent. She is a powerhouse of useful information. She's an ongoing friend and advisor, she's a network that leads to new friends, and superior service companies. And finally, she's an expert, whose intelligence, focus, calm, and courage create success for those lucky enough to work with her.

April 2016

Lisa Munoz and her whole team are absolutely wonderful! I worked with Jenna Gilbert and Lisa, and they both were amazing. It is very apparent that it is not just about making a one time sale with them. I had heard prior to working with them that it is evident they care about their clients. I can certainly vouch for this after working with them. I think this is quite rare to find, and definitely a different feeling. Even after closing on the house, they are very involved in assisting me with problems that have come up. I would recommend them to anyone looking to buy or sell a house, and will certainly plan to use them again in the future!

Rachelle C., Yelp Review

2016-09-21T11:31:17+00:00

Rachelle C., Yelp Review

Lisa Munoz and her whole team are absolutely wonderful! I worked with Jenna Gilbert and Lisa, and they both were amazing. It is very apparent that it is not just about making a one time sale with them. I had heard prior to working with them that it is evident they care about their clients. I can certainly vouch for this after working with them. I think this is quite rare to find, and definitely a different feeling. Even after closing on the house, they are very involved in assisting me with problems that have come up. I would recommend them to anyone looking to buy or sell a house, and will certainly plan to use them again in the future!

referral program

We welcome and are honored by your referrals.
We go the extra mile to show our gratitude for referrals with special perks at our appreciation events and little treats all year long, such as our Thanksgiving pie delivery.